Privacy Policy

1. About Mooncash

Mooncash is operated by Mooncash Technologies Ltd (RC 8755048), a company registered under the laws of the Federal Republic of Nigeria.

Mooncash provides financial technology services that enable users to manage, spend, and transfer digital assets and access related payment services. Depending on your location, some services may be provided through regulated partners.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Residential address
• Nationality
• Government-issued identification
• Selfies or identity verification images

Financial Information

• Wallet addresses
• Transaction history
• Account balances
• Payment information
• Merchant payment details

Device Information

• Device model
• Operating system
• IP address
• Unique device identifiers
• App version
• Language preferences
• Time zone

Usage Information

• Login activity
• Pages viewed
• Features used
• Error reports
• Performance diagnostics

3. Information We Receive From Third Parties

We may receive information from identity verification providers, payment processors, blockchain analytics providers, fraud prevention services, banking partners, and other service providers to verify your identity, comply with legal obligations, and protect our platform.

4. How We Use Your Information

• Create and manage your account.
• Provide our Services.
• Process transactions.
• Verify your identity.
• Comply with legal and regulatory obligations.
• Prevent fraud and financial crime.
• Protect user accounts.
• Respond to customer support requests.
• Improve our products and services.
• Send security notifications.
• Communicate product updates.
• Enforce our Terms of Service.

5. Legal Basis for Processing

Where applicable, we process personal data because:

• You have provided consent.
• Processing is necessary to perform our contract with you.
• Processing is required by law.
• Processing is necessary for our legitimate business interests.

6. Sharing Your Information

We may share information with:

• Identity verification providers.
• Payment processors.
• Banking partners.
• Digital asset infrastructure providers.
• Cloud hosting providers.
• Customer support providers.
• Analytics providers.
• Law enforcement or regulators where required.
• Professional advisers and auditors.

We do not sell your personal information.

7. International Data Transfers

Your information may be processed or stored outside Nigeria where our service providers operate. Where this occurs, we take reasonable measures to ensure your information receives an adequate level of protection consistent with applicable law.

8. Data Security

We use industry-standard administrative, technical, and organisational safeguards designed to protect your information, including encryption, secure infrastructure, access controls, monitoring, and authentication measures.

However, no system can guarantee absolute security.

9. Data Retention

We retain information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, and meet regulatory record-keeping requirements.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access your information.
• Correct inaccurate information.
• Request deletion of your information.
• Object to certain processing.
• Withdraw consent.
• Request data portability.
• Lodge complaints with relevant regulators.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve user experience, analyse traffic, maintain security, and remember user preferences.

12. Children's Privacy

Mooncash is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the application, website, or by email where appropriate.

14. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, you may contact:

15. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, including applicable data protection legislation.